Terms & Conditions for the GNAW CHOCOLATE AE site.



-Terms and Condition of Use

-Terms and Condition of Sale

-Delivery, Risk and Ownership

-Our liability

-Privacy Policy

-Cookie Policy



1.Terms and Condition of Website Use


The following sets out the legal terms and conditions (“Terms & Conditions”) under which GNAW CHOCOLATE FZCO a limited liability company incorporated under the governing laws of the United Arab Emirates, sells any of the products (“Products) that are listed on the website (“Website”) to you.


All our products sold online are compliant to e-commerce international standards at all times. If you have any queries regarding these terms & conditions or have any comments or complaints regarding our website, please email us at sales@gnawchocolate.ae


You are provided access to this website in accordance with these terms and conditions.

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions govern your use of this website. If you choose to access this website that will be considered as acknowledgment of acceptance you that you have read and agree to the terms presented in the Terms and Conditions herewith where if you have accessed this website from outside the UAE, you are responsible for compliance with laws of the country from which you access this website along with your acknowledgment of acceptance you that you have read and agree to the terms presented in the Terms and Conditions herewith.


We reserve the right at any time to: modify or withdraw this website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or change these terms and conditions from time to time and your continued use of this website (or any part thereof) following such change will be deemed to be your acceptance of such change. Each time you place an order with us, you should check these terms and conditions to ensure you understand the terms which apply at that time.

By placing any orders through our website, you warrant that: you are legally capable of entering into binding contracts; the personal information which you provide when you register as a customer is true, accurate, current and complete in all respects; and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.



2.Terms and Conditions of Sale




All products shown on our website are subject to the stock availability.


Please note that whilst we make all reasonable efforts to ensure that all descriptions and graphical representations of the products correspond to the actual products, images of goods are for illustrative purposes only and your products may vary slightly from those images. We reserve the right to change prices and to add, modify or remove any special offers through our website at any time.


Please be advised that our products may contain allergens, including milk, eggs, soy, nuts and gluten.


Placing an order


When placing an order with us, you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. in the case that you required more details regarding our terms and conditions please contact Customer Services at sales@gnawchocolate.ae


Acceptance of your order


After receipt of your order, we will send you an order acknowledgement email detailing the product(s) you have ordered and confirming the prices of the products. If you do not receive this order acknowledgement email within 5 days of placing your order, please contact Customer Services at sales@gnawchocolate.ae


The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your credit or debit card authorization for your order and we have sent you a dispatch confirmation email confirming that the products you have ordered have been dispatched from our warehouse.


We reserve the right to decline any order you place. If we, for any reason, do not accept or cannot fulfil your order, no payment shall be taken under normal circumstances. If we have taken payment any such sums shall be refunded as soon as possible and in any event within 14 days.


Delivery, Risk and Ownership


Your order will be fulfilled by the estimated delivery date set out in the dispatch confirmation, unless prevented by circumstances beyond our reasonable control.  If we are unable to meet the estimated delivery date because of such circumstances, we will contact you with a revised estimated delivery date. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.


We will deliver the products to the address you give us.  Delivery will be completed once we have delivered the products to the address including, where relevant, any alternative address provided in your order.


If we are unable to deliver the products on the delivery date (if, for example, no one is available at your address to receive the products) we will follow any delivery instruction you may have given or attempt to leave your products in a safe place. If this is not possible, our carrier will leave a note advising of where your products have been returned to, and how to either arrange a re-delivery or collect them.


The products will be your responsibility from completion of delivery.


You shall only own the products once we have received payment in full of all sums due in respect of them, including all delivery charges if applicable. 


Cookie Policy


The GNAW CHOCOLATE UAE website uses "cookies" to enhance a user’s experience. A User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about the User. A User may choose to set their web browser to refuse cookies, or to alert the User when cookies are being sent. If you do so, note that some parts of this website may not function properly. For more information about cookies please visit www.allaboutcookies.org.